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Dynamics 365 Release Plan 2021-22

Plan and prepare for Dynamics 365 Release Wave2 2021

The Microsoft 2021 release wave 2 plan covers all new functionalities planned to be delivered to market from October to March 2022. In this blog – we are delighted to share with you the latest product overview from Microsoft on what’s new and planned for Dynamics 365 Release Wave2 2021

Dynamics 365 Release Wave2 2021 – Dynamics 365 Business Central:

Dynamics 365 Business Central is a comprehensive business application solution that is designed and optimized for small and midsized organisations. For 2021 release wave 2, Business Central investments centre on helping users get to productive usage faster, whether they are new or existing customers. We expand the built-in tours to cover more standard entities for better onboarding of additional business roles. We continue our Better with Microsoft 365 investment by bringing further capabilities to the Business Central and Teams experience. Finally, and not least, we continue our rapid expansion to more countries and regions. In 2021 release wave 1, Business Central added 13 new countries and regions. In Dynamics 365 Business Central Release Wave 2, we expect to announce availability in more than 10 more countries and regions.

Some examples of the Microsoft investments in various areas:

Administration – In 2021 release wave 2, Business Central delivers new capabilities to simplify and improve the way our partners administer tenants. Administrators enjoy new experiences for managing licenses and permissions.

Application – For Business Central 2021 release wave 2, we have reviewed the most popular requests for improvement. We’ll invest in better reporting, better management of dimensions, and several improvements to the supply chain area.

Better with Microsoft 365 – In Business Central 2021 release wave 2, we invest in better integration with Excel. We also further improve support for collaborative business processes in Teams so that you can bring Business Central pages into a Teams channel.

Country and regional – Expansion to more countries is achieved through partner-led localization. Our partners create the relevant localization apps that are published to AppSource. In combination with the built-in language offerings, Dynamics 365 Business Central is then available to serve customers in 50+ countries World-wide.

Development – Continue our investments in a rich spectrum of extensibility tooling capabilities for developers, including making the AL language even stronger, that provide developers with a great experience.

Governance and administration – The 2021 release wave plan 2 delivers a set of admin and governance capabilities that are designed to help administrators and IT professionals set up, secure, manage, govern, and monitor customer environments.

Microsoft Power Platform – With Business Central 2021 release wave 2, we improve the integration with Microsoft Dataverse. We also enhance the integration with the Microsoft Power Platform with support for workspaces in Power BI.

Modern Clients – Business Central offers an extensive portfolio of clients so that users can achieve more at their desks, at home, or on the go. With users across a diverse range of business roles and proficiency levels, and with local and accessibility needs, we are committed to make sure that the user interface is both intuitive to start with and powerful when needed.

Service and platform – No matter the industry type of a small or medium-sized business (SMB), business users expect a dependable service and platform that they can run their business on.

Get the most out of Dynamics 365 Business Central 2021 Release Wave 2

To learn more about the entire set of capabilities being delivered during this release wave 2, check out the Release Overview Guide for all your release plan & updates for Dynamics 365

Tip of the Day!

Download the release overview guide and share with your team as you plan to onboard the new capabilities included in this release wave.

Dynamics 365 Release Wave2 2021 – Dynamics 365 Sales:

Dynamics 365 Sales is the market-leading sales application that empowers every organisation to sell more by understanding their customers and the way they want to buy – powered by data, intelligence, and experiences that people love. Dynamics 365 Sales is centered on the customer relationship. It helps organizations understand customer needs and drives more relevant and authentic engagements, enabling sellers to sell more efficiently.

COVID-19 has accelerated the move to all things digital and changed expectations for how customers want to interact with sellers and companies they do business with. The role of the seller is evolving – Customers expect sellers to know them and help them make decisions that will be in their best interest. To achieve this, sellers need to know everything there is to know about the customer, have contextually relevant conversations, and deliver value in every interaction. For this release, we have focused on enabling the seller to do just that. Sellers will be able to harness the power of data and intelligence that will help them before, during, and after each interaction. Sellers will focus on the highest priority activities and will collaborate using Teams from within Dynamics 365 to accelerate their pipeline. Our goal is to help the seller close more deals, faster, while being as productive as possible.

The key focus areas for the Dynamics 365 Sales release wave 2 updates are:

Be productive from wherever you are with new integrations between Microsoft Teams and Dynamics 365 – To further enable sellers to be productive from wherever they are, we’re adding updates so you can access and update Dynamics 365 records from inside Teams chats and channels, and also providing a new integrated experience inside Microsoft Teams to access critical information about your leads and opportunities right from inside your Teams meetings. Teams chat within Dynamics 365 will also be available, along with enhancements to add stakeholders and send automated chat notifications to Teams users.

Collaborate better with improvements to Microsoft Teams calling with Dynamics 365 – More third-party telephony support and critical business insights will be available for any type of call. Embedded Microsoft Teams collaboration and Teams message extensions and actions will be generally available and will include some enhancements to suggested contacts and the overall experience. You’ll also be able to access sales records from within Teams meetings and have automated notifications from Dynamics 365 to Teams. Lastly, there will be enhancements to setup and security of the Dynamics 365 app for Teams.

Let Dynamics 365 do the heavy lifting with improved intelligence, productivity tools, and forecasting updates – Account-based Who knows whom will be released in this wave. For forecasting, enhanced capabilities will be available such as sharing and viewing a specific forecast, attribute insights for driving predictive scoring model clarity, more admin controls for managing and deploying forecasts, and support for new forecast views and yearly and weekly forecasts.

Guided selling gets a boost with Sales Accelerator enhancements and data hygiene – We’re enhancing lead generation and nurturing capabilities for improved guided selling. In addition, we’ll be making updates to sequences, including LinkedIn actions and preconfigured templates, automated lead routing, and seller and manager KPIs and dashboards.

Enhance the mobile experience for sellers on the go – Enhancements will be made to the mobile experience, so you never miss a detail in your customer engagements, go prepared to customer engagements, find, interact, and create CRM information easily, and log and share information effortlessly.