SD Case Manager

Microsoft Dynamics 365

SD Case Manager App

for Microsoft Dynamics 365 Business Central by Simply DynamicsShop

SD Case Manager App for Microsoft Dynamics 365 Business Central offers a highly flexible means of logging, tracking, escalating and alerting issues as cases. Allowing individual configurable case queues, user-definable case workflows, template case actions and case escalation rules. Notify both internal and external parties on case progress and actions needed or taken.

SD Case Manager Key Features

  • Create individual streams or queues for each type of case.
  • Define steps or actions to workflow a case to resolution/close.
  • Automate escalation rules and processes to highlight due/overdue actions.
  • Create and link internal and external users to be notified on case progress.
  • Add Priority rules to your cases and case queues.
  • Visualise and Report on issues by category by period.
  • Control and structure your communications for each step of the process.

SD Case Manager Use Case Examples

  • HELP DESK Log and manage internal or external Help Desk requests
  • COMPLAINTS Log, manage customer complaints from logging to resolution
  • QUALITY Non-conformance – Use a structured process to log and manage both internal and external NCR reports and build in alerts and actions for your Quality and Management team.
  • PROCESS IMPROVEMENT From idea to realisation log, workflow, alert and communicate the tasks and events needed to bring change into effect.



€159 per month
Minimum 6 month term
Unlimited Users per licence
Unlimited Companies per licence


Free 30 Days
Only available for SAAS
Includes Demo setup data
Pre V15 may require services


€4,635 Once off
Includes 16% Assurance yr1
Unlimited Users per licence
Unlimited Companies per licence

Why use Simply Dynamics SD Case Manager App?

D365 Business Central Case and Ticket Management

30 Day Free Trial Via Microsoft App Source

Monthly Rental SAAS Users only



Introduction + Overview
Click to View

User Guide

Version History

What do you get with SD Case Manager App?

SD Case Manager App for Dynamics 365 Business Central


  • App file
  • Prior to V15 we provide a FOB file
  • App file can be installed direct from Microsoft App Source
  • FOB’s may need partner assistance + Licence update


  • Major Versions
  • Every 6 months
  • Major releases will receive an update within 21 days
  • Minor releases only receive bug fixes if required


  • PDF User Guide
  • Online Video library
  • Remote Training Option
  • Remote Support Option
SD Case Manager for Dynamics 365 Business Central
SD Case Manager App for Dynamics 365 Business Central


  • Assisted Setup
  • Template Config Package
  • Install & Setup – guide 2 hours
  • Training – guide 4 hours


  • Email Support
  • Mon-Fri 09:00 to 17:30 GMT
  • Bug fixes
  • Feature requests considered for major release cycle

What do you need?


Essentials and Premium editions


GB, IE, NA and other major regions


English and machine translation on request


Dynamics365 BC V15 or later


Dynamics NAV 2016 or later